How it Works: GPS Waypoints
From happier customers to time saved, 4 ways that Jobber’s GPS waypoints feature helps users run a better business.
At a recent customer panel (we often gather a group of users and non-users to talk about their service business workflows as we work to build the best Jobber possible for our customers) held at Jobber HQ, Michele of Arbor Man Tree Care shared a story about how GPS waypoints help their team work faster.
Arbor Man Tree Care’s team aims to get customer quotes turned around in one day. However, with crews working on jobs around the city, doing so was a bit of a logistical headache involving lots of time and requiring Michele to make several phone calls to coordinate efforts.
Enter GPS waypoints.
With GPS tracking keeping her up to date with crew locations, they can now efficiently assign quotes to nearby teams. In fact, she can count at least 5 times that she’s dispatched a quote opportunity to a nearby team, and they’ve arrived to perform a quote assessment within 30 seconds of a request coming in! Efficient business and stellar customer service wrapped into one neat feature.
Exactly what are GPS waypoints?
In Jobber, the GPS waypoints feature works by dropping a pin on the in-app map, marking where a team member is when they perform one of the following functions in the Jobber app:
- Starting a timer
- Stopping a timer
- Making a note
- Marking a visit complete
Because Jobber allows you to connect to your team in real time via cloud technology, you can immediately see where your team is from your office or on the road—basically anywhere with an internet data connection.
So, what are GPS waypoints good for?
In talking with our customers and other service business owners we’ve learned of 4 great business benefits people get from Jobber’s GPS waypoints feature.
1. They provide the best possible customer service
At John the Plumber, Agathe handles scheduling (among many other administrative duties), for the company’s plumbers who are spread across several cities in southern Ontario.
The plumbers have set windows of time in which to make service calls, so Agathe can check on a plumber’s whereabouts using Jobber’s map view and easily see if a plumber is still clocked in at a job, and getting close to being late for the next.
She keeps in touch with the plumbers via text and calls, but their team trust level is high enough that Agathe often gives the next customer a call to inform them of the delay without checking in with the plumber and interrupting his work.
Plumbers can finish up with their current customers without the pressure of feeling rushed due to their next job, and their next customer is in the loop and not left wondering when their plumber plans to show up.
Agathe often gives the next customer a call to inform them of the delay without checking in with the plumber and interrupting his work.
2. They are faster at scheduling emergency jobs and last minute quotes
We shared Michele of Arbor Tree Care’s story at the start of this article and it illustrates the impact GPS waypoints have on last minute scheduling nicely.
When inclement weather leads to a fallen tree, or someone calls an HVAC company on a freezing winter day to report a broken furnace, service businesses can come to the rescue faster by dispatching their nearest crew member.
Not only do you create a happy customer who’s likely to book your business again, a quick save is a great customer review in the making.
3. They have a record when it comes to customer disputes
Some jobs are done in a flash, and the following scenario we’ve heard from service business owners might sound familiar.
If you’re booked to fertilize a customer’s lawn, you could be in and out of someone’s yard within 10 minutes leaving behind no trace of your work. A confused customer might give you a call telling you they were home all day and didn’t see anyone perform the work.
GPS waypoints and reports provide evidence that you’ve been to a client site and have completed a job well done.
In addition, some industries, such as snow removal, legally require a record of work done. If someone slips in a parking lot they were scheduled to plow, they might be liable for the injury if they can’t prove that they did their due diligence and plowed the lot as contracted. In this case, GPS waypoints are evidence of work done.
4. They hold their team accountable
Something we’ve heard from some of our customers and other service business owners we meet at trade shows is that they don’t trust that their team is making it to the jobs they’re scheduled for. It’s not a fun thing to hear, but unfortunately we’ve heard it more than once. (This insight also inspired us to write a post about the 5 questions to ask when hiring new employees—so that you can separate great candidates from the bad fits even if you only have 15 minutes for an interview!)
GPS waypoints are a pretty solid fix for this problem. When you pair GPS tracking with clocking in and out of jobs, you can be doubly sure that your team made it to the job site successfully.
Put Jobber’s GPS waypoints feature to work for you today! For more information on setup, visit our GPS Waypoint Tracking help article.
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