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​How it Works: Employee Time Tracking

When you’re running a business every minute counts.

5 minutes lost to sorting out a scheduling mistake might be 5 less invoices that make it out today. An hour answering quotes means one less job on the schedule. There are only so many minutes and hours in the day, and it’s your mission to make the most of them.

That’s where implementing efficiencies come in. Switching up old habits or procedures can give you back significant amounts of time.

When it comes to your time tracking procedures you might be in a position to free up a few hours of admin time per week.

Let's break this scenario down a little further

If your employees are spending 15 to 20 minutes at the end of each day manually recording their job times, that’s an hour or two less per week that they could be spending cleaning a home, cutting a lawn, maintaining an air conditioner, making deliveries, etc.

Add to that the time that you spend manually reviewing and entering their hand written time sheets into a payroll system, and we’re  looking at several hours a week on manual time tracking. Pile on the time spent deciphering messy writing and the human error involved in recording time, and you have an inefficient and potentially inaccurate system on your hands.

“If you are looking to find more time in your day so that you can focus on growing your business, then you should look at ways technology can make you more efficient,” says Tammatha Denyes of TD Accounting Services. “With only so many hours in the day, it’s about using tools that give you an edge.”

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If you are looking to find more time in your day so that you can focus on growing your business, then you should look at ways technology can make you more efficient

Tammatha Denyes, TD Accounting Services Quote

Introducing automated time tracking

Time tracking software, which happens to be a handy Jobber feature, takes a lot of manual work off your hands.

At the start of the day, your employees simply click a button in their Jobber app on their phones to start a general timer. When they get to a job, they clock in to a job-specific timer at the start of a job and clock out when they’re done.

The general timer starts and stops automatically when employees clock in at specific jobs so that transit time between jobs is recorded behind the scenes by Jobber. At the end of their work day, your employees stop the general timer and there’s no guess work involved if they forgot to track their drive time at some point during their busy day. Easy.

What you see at the end of the day is an accurate look at the time they’re spending at each job. No more time spent manually recording these details, and there’s much less human error coming into play. It only takes a few minutes to review, adjust, and approve your time sheets in Jobber.

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What you see at the end of the day is an accurate look at the time they're spending at each job. No more time spent manually recording these details, and there's much less human error coming into play.

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Bonus: Jobber’s timers don’t round up to the nearest 15 minutes. Over a week, month, or year, an extra 5 minutes added to work time due to rounding can add up to significant dollars. Through Jobber, you see an accurate recording of time worked down to the decimal.

Besides saving you and your employees admin time that can be spent on completing more jobs, and eliminating the incidence of human error when it comes to recording your time manually, what are the other perks of Jobber’s time tracking software?

1. You provide better customer service

Jobber’s time tracking feature is linked to our GPS waypoints feature. Each time a team member clocks in or clocks out in the Jobber app a GPS waypoint is set and you can see your team member’s last location.

If a last minute job comes up or a customer calls in with an emergency repair you can quickly see where your team is without playing phone tag. You see that Jennifer clocked in and set a GPS waypoint at a nearby property 1 hour ago, so you know right away that she’ll likely be clocking out soon and available to come to the rescue of your anxious customer.

If your team has back to back appointments, you can keep an eye on their progress and offer them support from the office. If you see they’re still clocked in at their first job with their second job approaching fast, you can give their next customer a heads up that they’ll be late. Once again, you’ve avoided playing phone tag and slowing your team down, and you’re winning in the customer service department.

2. You polish your job pricing skills

So you quoted a customer a price for a job thinking it will take 3 hours, but when your crew clocks in at a job then clocks out, you can see that it took 4 hours.

Maybe it’s a one time delay, or maybe it happens a couple more times and you are reminded that you added a new procedure to a specific job. You’re leaving customers with a better final product, but you need to remember to add more labor time to this type of job.

When you’re tracking time spent on location at jobs you have the opportunity to assess your pricing skills and ensure that you’re charging the proper amount to create a healthy profit.

Even if you were tracking time manually before, Jobber gives you the benefit of your time tracking information being in the same place as your job details and team schedules so you can connect the dots and identify inefficiencies more easily.

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If the team member in question is struggling with one type of job but excelling at and speeding through another, you may also find it's best for your business to note these team strengths and weaknesses and schedule jobs accordingly.

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3. You identify training opportunities

Changing the direction of the previous scenario, maybe there’s no new procedure in place. Maybe a 3 hour job is taking one of your team members 4 hours because they could use more training in a specific area.

Without time tracking in place you might not notice this need. It’s easier for an employee to adjust manual time tracking when they don’t want to reveal that a job is taking them longer than it should, but for the sake of employee retention and the health of your business, ongoing training is a positive not a negative.

If the team member in question is struggling with one type of job but excelling at and speeding through another, you may also find it’s best for your business to note these team strengths and weaknesses and schedule jobs accordingly.

Speedy work that produces quality results means the opportunity to book more jobs each day.

Get started with time tracking in Jobber

In Jobber, your team tracks their time through the Jobber app on their phone and you see their activity in real time at the office.

At the end of the day or week, you can take a look at the hours, make any necessary adjustments, and use the hours as a guide for your payroll procedure. Use Quick Books Online for payroll? Jobber can sync time sheets over to make payroll even easier.

Put Jobber’s time tracking feature to work for you today! For more information on how to use the feature, visit our Time Tracking help article.

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