3 Rainy Day Tips for Lawn Care and Landscaping Businesses
Rainy days can cause delays for landscaping and lawn care service providers. But bad weather doesn’t have to cause headaches and damage client relationships, too.
We’ll share tips to help you plan ahead for rainy days so you can keep your clients satisfied, your workers busy, and your business running smoothly.
Here's how to plan for a rainy day:
- Create a rainy day policy
- Notify clients of rain delays
- Spend your rainy day productively
1. Create a rainy day policy
A rainy day policy tells your clients that you won’t be coming in the event of bad weather, long before the rainy day actually comes.
Add this policy to your quotes, client agreements, and appointment reminders. This way, clients agree to it up front, which helps you deal with any frustration they might have about a rain delay.
If you use lawn care software, you can add the policy to your quote template and it’ll automatically show up on every quote you send.
Here’s an example of what your rainy day policy could look like:
“We want to keep your lawn tidy, our employees safe, and our equipment in good condition. To make sure this happens, we reserve the right to adjust service times or delay appointments in the event of rain. We’ll do our best to serve you as soon as possible, and you’ll only be billed for our time once that service has been provided. Thank you for your understanding and for your business!”
PRO TIP: Build flexibility into your schedule during the rainy season. Offer your clients a two-day service window, leave some flex room, or have workers agree beforehand to work longer hours or weekends after it stops raining.
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2. Notify clients of rain delays
Rain delay notices keep your clients informed and happy, not impatiently wondering if you’re going to show up.
As soon as you know that weather conditions will keep you from working that day, send an email or text message to tell the client you’re rescheduling. There are a few ways to do this:
- Design an email template in Mailchimp with your rain delay notice, your rainy day policy, and a link to your client hub so the client can see their new appointment time.
- Your client list should be up to date in Mailchimp if you’re using the integration with Jobber. If you’re using it separately, though, export your client data from Jobber and import it into Mailchimp.
- You can either manually select that day’s clients, or set tags for clients based on the day you provide service (or other criteria) so you’re only emailing that group.
- Send your rainy day email!
Here’s an example of what your rainy day email could look like:
Send individual notices in Jobber as you reschedule each visit. Here’s how:
- Go into the calendar view and move today’s visits to another day.
- Select a visit and click View Details > More Actions > Send Client Reminder to open a message with the new date and time.
- Paste in your rain delay notice: “Due to rainy weather, we have moved your appointment. Please contact us with any questions. Thank you for your patience and understanding!”
Social media announcement
Encourage your clients to follow you on social media for service updates. You can post a single rainy day message where a big chunk of your client list can see it.
PRO TIP: Tell upcoming clients that their scheduled work might be affected, too—even if they aren’t booked for the rainy day. You know that rain can throw off your schedule by several days, but your clients don’t, and they might not understand that you’re still getting caught up.
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3. Spend your rainy day productively
A rainy day only means you aren’t working on your clients’ properties—there’s still lots you can do back at the office!
The very first thing you should do on a rainy day is tell today’s clients that you’ll be late or rescheduling.
After that, a rainy day is the perfect time to check off everything on your to-do list that you normally don’t have time for. This can include:
If you’ve been thinking about adding more teams to the schedule, now’s the right time to create a job description and start asking for resumes.
Your equipment is going to break down eventually, so use your rainy day to sharpen and clean tools, service vehicles, or change the oil in your mowers.
You can also tidy the shop, do inventory, and run any leftover job debris over to the dump. This is a good way to keep your crews busy and paid—and still helping your business.
Go on a hardware store run for more soil, fertilizer, gloves, spare parts, and whatever other tools or supplies you need to keep your business running.
If your employees can think of items that would make them more efficient, grab those, too.
Update your website and social media with new promotions, project photos, or testimonials.
You can also look into new marketing ideas for your business, like flyers and door hangers (but maybe wait until the rain stops before you start sending those out).
Want to train your employees on a new tool or procedure but don’t have the time? Now you do!
You might have to deal with some limitations because of the weather, but use your imagination—your team will be much more likely to remember what they learned as a result.
Customer service matters every day, not just on rainy days.
In lawn care and landscaping, rainy days are going to happen—it’s not a matter of if, but when.
So it’s better to have a plan in place to keep your business running, your employees busy, and your clients happy.
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Originally published November 2017. Last updated on June 29, 2021.