How Tablets and Mobile Devices are Transforming Your Industry
Smartphones and tablets were once thought of as purely consumer-centric devices used to make calls, send text messages, and watch funny YouTube videos. However, these nifty little devices have evolved into sophisticated tools that add value to your business.
Tablets and smartphones are rapidly transforming the way business is done in multiple industries, and the field service industry is no exception.
If you work in the field service industry, and your company has not already taken advantage of these powerful devices, you should really jump on the bandwagon ASAP. If you’re still a little hesitant about adopting these devices into your workplace, here’s a post that’s bound to convince you that tablets and smartphones are the way to go.
Improved Communication Between Office and Field Workers
Equip all of your field personnel with tablets or smartphones, and your team members in the office will never have an issue communicating with them. If a change has been made to a work order, your folks at the office can easily notify your field personnel via phone call or text. Many field service management software also integrates easily with tablets and smartphones. In that case, your field service personnel will be notified as soon as a client changes or cancels their order. The result? Less time wasted and happier customers.
With a tablet and/or smartphone, your employees on the field will also have access to email, social media, and video conferencing wherever they go, so you can assure that they will never be left out of the loop.
More Efficient Process
Back in the day, field personnel had to get clients’ payment information, personal information, and signatures all on paper. After that, those paper contracts would be taken to the office, and an office employee would spend their day manually transferring information from the contracts to their computer. Why bother with the extra step?
With tablets and smartphones, clients can manually input their payment and personal information, and sign digital contracts, so you no longer have scan paper contracts or spend hours inputting the information yourself. Having the ability to update and process work orders in real time saves you a ton of time AND money.
Reduced Overhead and Administrative Costs
More efficient processes are not the only benefit of adopting tablets and smartphones over a paper-based system, these devices also save you a ton of money on paper and toner. The amount of paper and ink you use up printing form after form really does add up–why spend extra money if you don’t have to? Equip your field personnel with tablets and/or smartphones, and you’ll dramatically reduce these costs.
Since tablets eliminate the need for paper contracts, you will also no longer require employees to manually enter information from the contracts into their computer, or scan clients’ signatures. This significantly cuts administrative costs and allows your office employees to focus on more important tasks.
Enhanced Customer Satisfaction
A business cannot survive without paying customers. Therefore, customer satisfaction should be a top priority for every business. Satisfied customers are much more likely to remain loyal, and they are also likely to refer their friends to your service.
What better way to improve customer satisfaction, than by implementing tablets and smartphones? The ability to receive alerts for tasks created, respond to these alerts immediately, and resolve issues from the customer site reduces the customer’s wait time and makes for outstanding customer service. Not only that, but instant invoicing and the ability to capture the customer’s digital signature is bound to improve the customer experience.
Embrace Tablets and Smartphones Today!
By now there should not be a single doubt in your mind–tablets and smartphones are transforming the field service industry, and you must take advantage. Let’s do a quick recap of the benefits that come with mobility:
- Increased communication with the field
- Increased productivity
- Reduced overhead and administrative costs
- Enhanced customer experience
With these benefits and more, you’d be crazy not to go mobile, so what are you waiting for? Embrace mobility today!
This guest post is courtesy of Jeffrey Mortensen, Content Manager for DataXoom. DataXoom is a mobile virtual network operator (MVNO) which provides simple and flexible mobile data services to businesses in the United States. If you’re using 4G or LTE to access your Jobber app, we’d love to connect!