How an Employee Time Tracking App Reclaims Lost Time

Tracking Billable Hours with Employee Time Tracking App

Did you know that an employee will inadvertently take an average of 4.5 hours a week from their employers?

Taking this time is often unintentional in nature, which makes it hard to track. Employees may arrive a few minutes late to a job site or take an extra 5 minutes on break. It can be even more passive, like re-work or simple inefficiency.

In either case, that time is basically missing, which means there’s money missing. This can impact your productivity, your billable hours, and your overall bottom line.

Here’s how to take that time back.

Old time tracking systems are flawed

Lost time is a problem that affects every sector, from contracting to pest control. So, what is a home service business owner do to prevent this?

You could consider adding a system where employees punch/swipe in and out. However, these systems are also easy to circumvent, with the American Payroll Association reporting that more than 75% of companies lose money from “buddy punching” or employees punching for each other.

Or, you may consider paper timesheets. But, these sheets create a paper trail that goes nowhere. Timesheets also won’t give you any useful data for weeks or months (if ever), as they gather dust on your employees’ desks or in your fleet’s vehicles.

A modern employee time tracking app solves old problems

You can avoid these problems with a simple employee time tracking app on your employee’s phones or company tablets. This works whether you’re tracking a team member grabbing supplies or working in the field at a client site.

A mobile app gives your employees a simple and easy way to track their time in a few quick taps, without filling out cumbersome timesheets. At the same time, your high-level attendance and productivity data isn’t “trapped” in piles of paper. You can spot any issues or opportunities right away with current data.

How to introduce time tracking to your team

You want to choose an app that works for your business and your workflow. If you work in the home service space, consider something like Jobber where employee time tracking is one component of the software. This way, you can create team efficiency without adding a number of different apps and software to your processes.

Your software of choice needs to have all the capabilities you need, but also make sure that it’s easy to use so that your employees can log their time in a few quick taps.

Earning employee buy-in

You may encounter a bit of friction when introducing a new tool or process to your staff. Their knee jerk reaction could be that this will be annoying or intrusive.

Start by ensuring your team that this is not a big change to their process. Even the smallest additions may seem like a pain at first. However, once they see how easy the app is to use, this will become part of their daily routine before they know it.

Be sure to let them know what’s in it for them. It’s important to be able to convey that an employee time tracking does not just benefit the company, it also helps the individual employee.

For example, this app can help prevent payroll mistakes. It’s also an opportunity for this employee to show exactly how amazing they’re doing. Their hard work will no longer fly under the radar and supervisors can see exactly how well they’re doing.

Also, a small inefficiency that a worker may be doing can be caught right now, before it becomes an ongoing issue that costs them an annual bonus, a raise, and even a promotion.

Using the data

Perhaps the biggest benefit of an electronic system is that your productivity data isn’t “stale” by the time you look at it.

Fresh and current data means you can quickly spot issues and take action right away. Or you can see that you’re struggling with too many non-billable hours and take steps to address it. If your data is “trapped,” this problem could drag on for months and cost you thousands of dollars before you’re even aware of it.

Greg Pilotti of Greg Pilotti Furniture Makers said he was able to leverage Jobber to, “better know what are billable and nonbillable hours.”

“Because we can now understand what’s happening on a given job at a given time, we’ve been able to shave our non-billable hours by 50 per cent” Greg shares.


Because we can now understand what’s happening on a given job at a given time, we’ve been able to shave our non-billable hours by 50 per cent.

Greg Pilotti, GP Furniture Makers Quote

So we know the importance of employee time tracking and how important it is to get team buy-in. So how do you use an app to track employee time? Let’s review:

How to track employee time

  1. Choose a simple employee time tracking app for frontline employees
  2. Sell your employees on the importance of tracking time
  3. Clearly explain the “Why.” What will they benefit from it?
  4. Identify leaders on staff who can train others how to use it
  5. Ensure the data collected is and regularly reviewed
  6. Use this data to identify trends, top performers, and opportunities for improvement

Take back your time

Once you’ve implemented these processes, you can take back lost time and run a more efficient business. Looking to use an employee time tracking app? Check out this resource on how time tracking works in Jobber.

Looking to recover lost time?

Try Jobber for free

Start Free Trial


We'll send you emails with our latest and greatest posts.


Try Jobber free