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What Your Customers Think About Residential Service Software

Our friends at Software Advice, a company that analyzes and researches field service technology, recently released some interesting findings regarding what your customers prefer when it comes to residential service software.

Likelihood to hire a service provider

The majority (58 per cent) of respondents felt technician tracking technology would somewhat increase their likelihood (30 per cent) or greatly increase their likelihood (28 per cent) to hire a residential service company.

Software effects on hiring residential service providers
Software effects on hiring residential service providers

Jobber’s client reminders sends an email at a set amount of time to your clients, notifying them of when your workers will be arriving at a workspace. This simple but effective technology can greatly influence a customer’s experience.

Perception of software use

Customer perception of residential services software use
Customer perception of residential services software use

The results show that there is a positive impact that software like Jobber can have on your business.

Jobber’s mobile service software speeds up many of the processes that take up your time and your customers’ time.

According to the data, it’s clear that customers have a positive experience with their residential service providers like Jobber as opposed to a negative one.

Functionality customers want most

When respondents were asked about their most preferred customer portal functionality, the majority of respondents (55 per cent) said they would use “online bill pay” more than any other function that was listed.

With Jobber’s online payment options, including Jobber Payments (free for Jobber customers), your customers will be able to make a payment through ePayment methods that are fast and secure.

Jobber’s software integrates with Stripe, Square, and Authorize.net.

Most preferred customer portal functionality
Most preferred customer portal functionality

How well businesses use their software

Half of respondents between the ages of 18-24 years of age believe that the field service companies they have used in the past leverage software very well (15 per cent) or somewhat well (35 per cent) to improve their customer’s experience.

46 per cent of respondents age 65 and above believe that their service providers have used technology somewhat (23 per cent) or very well (23 per cent).

Clearly there is room for improvement in this area in terms of perception, and using more customer touch points such as on my way notifications, job reminder, and automated follow-up emails may help improve these numbers for your business.

Perception of how well providers leverage by age
Perception of how well providers leverage by age

Jobber’s field service software can help you run a better business and impress your customers. Sign up for a free trial to see how Jobber can work for your business.

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