Books You Should Read as a Business Owner
There are a number of great resources (like Jobber Academy) available to help business owners run better businesses. Whether you want to learn how to grow your business, improve customer service, or manage your staff, there is a resource for you.
There are a number of great resources online, but once in a while, it’s nice to dive into a good business book. Here are some of our favorite books that will help improve your service business:
Traction: Get a Grip on Your Business
“Do you have a grip on your business, or does your business have a grip on you?”
Perfect for the small to medium sized business, Traction forces you to look beyond serving your customers and pay attention to actually running your business. That means dealing with the roadblocks that come along with being a business owner; personal conflict, inadequate growth, and decision-making to name a few. Traction offers a method called The Entrepreneurial Operating System that helps business owners focus on the 6 areas where problems tend to arise most:
The E-Myth: Why Most Small Businesses Don't Work and What to do About it
The main idea of E-Myth is that as a business owner you need to stop working in your business and start working on your business.
This book provides readers with a plan so that daily details become routine, allowing you to focus on the long-term goals of your business. It provides clear and easy explanations of concepts and complex theories that are common to business owners.
Word of Mouth Marketing: How Smart Companies get People Talking
The time and resources it takes to acquire a new customer can be very discouraging. This book highlights how companies are mastering the use of word of mouth marketing and how you can start using this free and extremely effective marketing tactic for your own business.
42 Rules for Superior Field Service
This book is great for the “after the fact” part of customer service. What happens to your customers after they’ve purchased your services? There can be a lot of missed revenue if you don’t know how to keep a customer coming back. 42 Rules for Superior Field Service is also a great resource for developing a strong service strategy and strengthening other important components of your business, such as:
- Organizing your field service business.
- Optimizing your field inventories and;
- What tools you should consider.
Smarter, Faster, Cheaper
David Siteman Garland provides business owners with new and innovative ideas to improve their business that is smarter, faster, and cheaper than old- fashioned methods. Using relevant real life examples to explain many of his points, Garland provides a menu of strategies and ideas that can be implemented immediately by business owners.
Amazon: Smarter, Faster, Cheaper
The Five Dysfunctions of a Team
The Five Dysfunctions of a Team creates a fictional account of a team, outlining their struggles and setbacks that ultimately cause the organization they work for to fail.The Author uses the storytelling process to explain difficult situations, making it easy for readers to get absorbed into the lessons of the book. Through the fictional team, the author explains the 5 main things that can create an ineffective team:
- The absence of trust
- Fear of conflict
- Lack of commitment
- Avoidance of accountability
- Inattention to results
If you find your team isn’t performing the way they should be and it’s having an effect on your business, this is the perfect books for you.
Amazon: The Five Dysfunctions of a Team
Do you have any books that have helped improve your service business? Let us know in the comments below.