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4 Ways ePayments Improve Your Customer Service

People can buy clothes, order their groceries, and pay their cell phone bills online. Can they pay your service business invoices online as well?

Offering ePayments certainly makes it easier for you to run your business. You don’t have to worry about losing cash, and you spend less time dealing with bouncing checks and deposit day bank lineups. In short, you get paid faster and your cash flow benefits big time.

Still on the fence about adding an ePayment option to your invoices? It might help to think about the benefits from your client’s perspective.

The following are 4 ways that ePayments help improve your customer service experience. And a happy customer is a more-likely-to-book-again customer.

1. Sell convenience

If you email your invoices, think about your own email inbox. After you receive an email it doesn’t take long before it’s buried under new alerts, newsletters, and online fliers. It’s the same scenario for your customer who now has to remember to write a check, then two days later has to find your email to confirm the total and who they should make it out to, and hopefully they have stamps handy if they have to mail it to you.

If your customer opens your invoice and sees a shiny Pay Now button, all they have to do is enter their credit card info and they’re done. That’s it. And shortly after, the money is in your bank.

2. Nag them less

You don’t want to spend time emailing and calling clients about late payments, and they don’t want to hear from you on that topic either. You’re both busy, and an ePayment option with card vaulting, like Jobber Payments, means that you can securely store customer payment information, so the first time they enter their payment information is also the last time.

This is especially handy for recurring weekly and monthly services like lawn care and residential cleaning. A couple clicks and you can collect payments with little effort from your customer.

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If a new client is testing out a couple new handyman services and your company makes it easier for customers to pay for services than your competitor, then guess who that customer is more likely to rebook with?

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3. Outshine the competition

Your service is meant to make your customer’s lives easier, so why not extend that experience to the payment process? The extra touches you offer your customers—from texting them a reminder about an upcoming job, to sending them follow up emails after a job, to offering convenient payment options—enhance your business brand and separate you from the competition.

If a new client is testing out a couple new handyman services and your company makes it easier for customers to pay for services than your competitor, then guess who that customer is more likely to rebook with?

4. Give them options

As long as you have a phone or tablet with a data or internet connection you can type in a credit card number and process a payment on the spot.

Less hassle for your customer and one less outstanding payment for you when cash and check fall through.

Interested in offering ePayments to your clients? Jobber Payments is a free ePayment option for Jobber users with the ability to securely store client cards. Take advantage of Jobber Payment’s competitive rate and spend more time working, and less time chasing down payments. Jobber also offers other ePayment integrations that you can sync with your account.

New to Jobber? Sign up for a free trial and see how Jobber can make running your business easier.

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