We profile Jobber customers and industry experts for #thedailyhustle to learn how they build and operate successful businesses.
There are few experiences that will form stronger, more lasting bonds than service in the military. And the trust and respect from serving together can make for a pretty tightly knit community around the bases where those in the military live.
So, when Brian Boase and his wife Kristy were deciding on what they wanted to do after retiring from active duty, they looked at the needs of military families.
“We looked at demographics of our area and it’s growing. And grass always grows too,” says Brian, who lives in Adams, Tennessee, just 45 minutes away from Fort Campbell, which lies on the other side of the Kentucky-Tennessee border.
The base is the home of the 101st Airborne, the so-called the Screaming Eagles of the US Army’s only Air Assault Division.
From Fort Campbell, US soldiers deploy to and return from missions all around the world. After being one of those soldiers for 22 years, Brian recently retired and had some decisions to make.
“I didn’t want to work for anyone else and I like being outside,” says Brian.
And so Mil-Spec Landscaping was born.
His wife Kristy, who also served in the U.S. Army, left her corporate job to become a business partner.
“We like being outside and staying in shape, and we wanted to work together,” explains Kristy.
Research, research, and more research
The pair researched the demographics of the community—full of active duty military personnel, reservists, or veterans—and designed a business to serve their needs. They even factored the community in when they came up with a name for the company: Mil-Spec, meaning “military specifications.”
“The term is synonymous with exacting standard, if you will. And those guys really get it,” says Brian, who concentrated his market research on the Fort Campbell area.
“We understand that deployments come along and the last thing we wanted was those deployed guys and girls to worry about those they left behind having to go worry about taking care of the lawn.”
Brian added that he’s experienced regular relocations and having to often live far away from loved ones.
“I mean I’ve been there. I’ve been to Iraq, Afghanistan,” he says.
“I’ve been all over the place, so I know it’s good to know someone’s paying attention back home. And letting you know it’s all okay.”
He knows there’s a certain peace of mind that comes from knowing someone is taking care of things back home. Having the lawn cut by Mil-Spec means there’s one less thing to worry about when deployed so far from home.
“We go there and service their lawn and we’ll take a look around and make sure no windows are broken and no doors are ajar,” says Brian.
“Sometimes if there’s a big windstorm a fence will get wrecked. We’ll try and get someone out there. If they’re not there we’ll send them a picture and say everything’s okay.”
Along with landscaping, Boase will also offer other services including pressure washing, lawn care, repair, and other outdoor general maintenance which is popular with some of the older retiree veterans.
“We try and make it one-stop shopping. We’ll ask: what else can we do for you?” he says. Because of their knowledge of their market and deep ties with this close-knit community, the pair’s business plan exceeded expectations in their first year.
Planning pays off
“I thought it was going to take maybe a couple seasons to build up our clientele, but we’re booked solid,” says Brian.
He credits their success in a single season to not just the care and respect they give each property, but because they treat their customers like family.
“We’re at the point now where we are giving away some of our lawns. We’re slammed,” says Brian.
But Mil-Spec isn’t interested in adding crews and getting too big, he says. The pair don’t believe that bigger is always better, and feel that by maintaining a smaller footprint, they are able to provide a much better personal focus.
“Our focus is on quality over quantity,” says Brian.
“The idea is to keep your route density tight. If we can pull into a neighborhood, drop the ramp on the trailer and do five properties, I’ve just saved a lot of money on fuel and time because I’m not driving from place to place to place.”
Multi-channel social media marketing
Mil-Spec has deployed a full spectrum social media strategy from the very beginning with very active Instagram, Twitter, and Facebook feeds, all pointing to a well-designed website where they have testimonials and one-click booking.
They’ve got clear and consistent branding from their website, to t-shirts to the truck decals.
“They see our trailer and look at our marketing: they find us on Facebook or Instagram, and they go to our website, and they read our reviews, and it seals the deal,” says Kristy.
Mil-Spec credits more than a savvy social media game plan for their success.
“Google and social media will only get you so far,” he says. Brian also calls-out the contributions of his mentor who advised him on how to get things off the ground.
“One of the best things when you are starting something new is go find a mentor. Someone who has been in the business and has been successful in it.”
He found Mark’s Lawn Service, also run by a retired soldier, who had a decade of experience in nearby Clarksville, Tennessee, and gave him a call.
“What’s the worst he could say? ‘No way, I’m not helping cause you’re my competition.’ But he didn’t. He said, ‘Sure I’ll help you out there’s enough grass for everyone’.”
Now, Mil-Spec is hoping to pay him back by helping him out and teaching him new technologies.
“He’s got all the lawn care stuff down pat. And he’s been spot on all the time, but the technology side is our forte,” says Brian.
“He’s been using spreadsheets and tracking everything that way, but this winter I’m going to sit down with him and we’re going to put all his contacts into Jobber. So we will help him out and set that up for him.”
Proof positive that service and an unselfish approach are the winning formula for building a market force as a startup lawn care company.
Lightning round with Mil-Spec Landscaping!
The most valuable tool in your toolbox?
Brad: GoldenEdge edger blades will last longer than 50 of your standard edger blades. But the number one thing, especially for new guys, is dealer support.
Because you’re using a bunch of mechanical equipment and it’s going to break.
It’s not ‘if,’ it’s ‘when.’ And then it comes down to how fast can your dealer get it fixed for you. I’m more dealer loyal than brand loyal.
Outside of work tools, what would you never leave home without before a day in the field?
Sunscreen. We go through a lot of that!
Your favorite Jobber feature?
Kristy: The fact that we can send invoices immediately. When we get back into the truck, as soon as we put the ramp up we can send one, and usually when we are working on the next lawn we get an email saying that person has paid.
Brian: Jobber has seriously changed the game. We love Jobber. It literally will pay for itself in saved time alone. Especially if you have an issue with someone. [Jobber reporting] shows they received the invoice and opened it. It’s a record that we did the work.
Your top marketing channels?
Kristy: Our branding and website. They see our branding on our trailer, then they find us on Facebook or Instagram, then they go to our website and they read our reviews, and it seals the deal.
What’s your ideal way to unwind after a hard day’s work?
We spend our family time working with our rescue dogs—we have three big dogs: bull mastiff, boxer lab mix, retriever, and losing to one of our three girls when we play Monopoly.
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